CasinoDB FAQ – Frequently Asked Questions & Detailed Answers

CasinoDBEntering the wrong password five times on will temporarily lock your account for security. This happens automatically to prevent unauthorized access. There are two ways to resolve this:

Option 1 – Resolve It Yourself (30 minutes):

• Wait 30 minutes after the account is locked — it will unlock automatically after that.
• Click the "Forgot Password?" link on the login page.
• A reset link will be sent to your registered email — click it to set a new password.

Option 2 – Contact Support:

• Send "account lock" in live chat — the support team will verify your identity and unlock your account within 5–10 minutes.
• During identity verification, you may be asked for your registered name, email address, and date of birth.

CasinoDB's Live Casino section lets you play in real time with live dealers via video stream. A step-by-step guide for beginners:

How to Get Started:

1. Log in to your account Popular Games Or go to the "Live Casino" section from the menu.
2. Pick your preferred table — roulette, baccarat, blackjack, or more.
3. Clicking on a table will start the live video feed.
4. Select a chip, place it in the designated area on the table, and confirm your bet before the dealer closes betting.

Best games for beginners:

• Baccarat: The simplest option — just pick Player or Banker. The minimum bet is usually ৳100.
• Roulette: Bet on red/black or odd/even — your chances of winning are nearly 50%.
• Live Andar-Bahar: Hugely popular among Bangladeshi players.

A few tips:

• A stable internet connection ensures a smooth stream – 4G or Wi-Fi is recommended.
• Even without a demo mode, start with the minimum bet to get the hang of it before increasing your stakes.
• Take breaks instead of playing for long stretches at a time.

Yes, CasinoDBhas several responsible gaming tools that let you take control of your own spending:

Deposit Limit:

• Go to Account Settings → "Responsible Gaming" → "Deposit Limit".
• Set daily, weekly, or monthly limits — all three can be configured separately.
• Lowering a limit takes effect immediately; increasing one has a 24-hour cooling-off period.

Session Time Limit:

• Set a time limit for your session — for example, 1 hour. You will be logged out automatically when the time is up.
• Enable pop-up reminders to get a warning 5 minutes before your session ends.

Loss Limit:

• Once you reach a set loss amount, the system will automatically stop your gaming session.

Learn more Responsible Gaming View the page.

CasinoDBThere are three self-exclusion options available on, based on duration:

Option 1 – Temporary Break (Cooling-Off):

• Duration: 24 hours, 7 days, 14 days, or 30 days.
• You can activate this yourself via Account Settings → Responsible Gaming → "Cooling-Off".
• Deposits and gaming are paused during this period, but everything resumes automatically once it ends.

Option 2 – Self-Exclusion:

• Duration: 6 months, 1 year, 2 years, or permanent.
• Notify the support team in writing — changes are usually applied within 24 hours.
• The self-exclusion period cannot be shortened or the account reactivated while it is active.
• Any existing balance can be withdrawn.

Option 3 – Permanent Account Closure:

• Submit a request to support. Your account will be permanently deleted.
• Some data may be retained for a specified period in accordance with applicable law.

CasinoDBAt , the rules for settling bets when a match is cancelled or abandoned mid-way vary depending on the sport and circumstances:

If the match is completely cancelled (before it starts):

• All bets are automatically cancelled and the full stake is returned to your account.
• Refunds are typically processed within 30 minutes to 2 hours.

If the match is interrupted after it starts (due to DLS or other reasons):

• In cricket, bets are settled after the official result is announced by the governing body.
• If the result is determined by the DLS method, that result stands as final.
• If the match is not rescheduled within the specified time, the bet is cancelled.

If interrupted during in-play betting:

• Bets are reviewed based on the number of overs or time elapsed at the point the bet was placed.
• Generally, if less than 50% of the match has been completed, the bet is considered void.

CasinoDBYou can change your mobile number on , but for security reasons the process must be done through support:

Process:

1. Log in and go to Account Settings → "Edit Profile".
2. Enter your new number in the mobile number field.
3. An OTP will be sent to your new number — use it to confirm the change.
4. A confirmation code will also be sent to your old number (if it is still active).

If your old number is no longer active:

• Reach out to support via live chat or email.
• You may be required to submit your NID and a selfie for identity verification.
• The number change is usually completed within 24–48 hours.

Updating other profile information:

• Password: Changes can be made directly from settings.
• Email: Changes are made through support, subject to identity verification.
• Name: Once verified against your NID, changes to your details are limited.

No, CasinoDBMinimum bet amounts at vary by game type — they are not the same across all games. Below are the minimum bets for the main categories:


Minimum and maximum bet limits may vary by VIP level. High rollers have access to dedicated tables starting from ৳1,000 — see the High Roller page View.